We have recently taken the following steps:
• Contracted a new packaging supplier to carry out an optimisation report to significantly reduce the amount of waste cardboard across all of our boxes used to ship the customer’s orders. Our boxes are FSC certified and are sustainably sourced.
• We removed the use of bubble wrap to protect the goods and replaced this with Geami WrapPak, which is an Eco Friendly Packaging System of specially patented die-cut wrapping paper to protect the products.
• We removed the polystyrene fillers used when shipping and replaced this with recycled paper fill.
• Invoices are no longer included in the packages and these have been replaced with digital versions.
• Our waste cardboard from deliveries is sent to be repulped by a local firm in order to be repurposed.
• We mindfully reduce the shipments and actively combine orders for our customers where possible. This is a challenge with the appetite for consumers wanting instant delivery, but we ensure this balance is in place and monitored to reduce our carbon footprint whilst keeping our customers satisfied.
• We have introduced a 'Ship to Shop' option to reduce carbon emissions. Consolidating deliveries to pickup locations means fewer individual home stops, which significantly cuts down delivery routes, fuel use, and emissions—making the final delivery leg up to 80% more efficient.
• We have moved the manufacturing of our DoSe by VH brand (all of the skincare and a number of the food supplements) to the UK. By producing locally, we reduce the carbon footprint associated with transporting finished goods from overseas, supporting more sustainable, lower-impact supply chains.
• We comply with UK Extended Producer Responsibility (EPR) regulations. As a UK-based business, we have a legal obligation to report on our packaging and take greater responsibility for its environmental impact. This drives us to make more sustainable choices across our operations and reduce waste wherever possible.
• We comply with all the "Simpler Recycling" legislation and practices at our UK head office, ensuring responsible separation and disposal of paper, food waste, and other recyclables to minimise landfill contribution and support a circular economy.
We believe in producing and selling only products with purpose, backed by science, and using natural ingredients of exceptional quality.
We’re aware that no matter how small a step is, it’s a step in the right direction to make us more sustainable and responsible. As a business we have made a number of positive improvements across many of our touchpoints and continue to look for opportunities to develop and build on these measures.