Delivery Information

Which countries do you deliver to? 

We ship to 192 countries.  Please refer to the country switcher to review the list of countries we ship to. These can be found by selecting the country flag in the top right-hand corner of the Victoria Health homepage.

Why can’t I order a specific product?

It may be that an item has limitations imposed based on the country destination.  You will therefore be unable to purchase.  This will be made clear to you on the site at time of purchase.

What payment methods do you offer?

This will be shown to you at the checkout and varies from country to country.

I need to change something on my order, what do I do?

Please email customercare@victoriahealth.com and they will advise and support you based on your situation and request.

What does Pre-Order mean?

That means that the items is currently out of stock and will be shipped once in stock.  You are agreeing to purchase the item at this point and accept that the delivery will be at a later date.  The delivery may exceed 30 days and you can and have the right to cancel this order at any point by emailing customercare@victoriahealth.com.  We aim to give regular updates with realistic delivery dates for our pre-order items.  By placing a pre-order you are agreeing to these Pre-order Terms and Conditions.  Our usual terms and conditions apply.

Delivery Cost for International Orders

You will be shown the delivery options available for your order at the checkout page depending on the items being shipped and the delivery location. 

Delivery Cost for UK Orders

We offer free standard delivery for orders placed over £25. Wherever possible, all UK orders will be processed and sent within 24/48 hours of receipt (Monday - Friday). Items purchased whilst on pre-order may be subject to longer delays.

For UK orders under £25, delivery is charged at a flat rate of £2.95. 

Customers can also opt for Royal Mail Special Delivery to receive your order the next working day (signature required). This service is not included in the Free Shipping over £25 and the cost will be displayed at checkout.  Please note that orders placed after 1pm or over the weekend or on UK Bank Holidays will be processed the next working day. Items purchased whilst on pre-order may be subject to longer delays and will not be delivered next day.  If an item is on pre-order it will be noted on the product page.

All deliveries can be fully tracked, and details can be found in your dispatch notification email.  Should you have an issue with any of your deliveries please contact customercare@victoriahealth.com

For EU Orders

All orders are inclusive of local tax and duty.  There will be no additional charges on arrival to the European Union (EU).  Duties and taxes included in your order are non-refundable.

Should you wish to change your shipping destination and/or currency, please select the small flag in the top right-hand corner of the Victoria Health homepage.

Victoria Health work with Global-E as their international fulfilment partner. Global-E are the merchant of record for all international orders.  As a result, “Global-E” will appear on your statement and not Victoria Health.  For full terms, please see here: https://victoriahealth.com/content/Global-e_Terms_of_Sales_UK.pdf

Product Restrictions 

Local shipping restrictions apply in ITALY and GREECE. These countries do not allow more than 3 cosmetic items to be shipped (supplements not included) .  If your order includes more than three cosmetic products there is a risk your package will not clear customs.  To avoid disappointment please place separate orders.

Basket Value Restrictions

Local shipping restrictions apply in ITALY and SPAIN. These countries do not allow you to ship goods exceeding a combined value of 150 euros, if they contain a cosmetic item.  If your order exceeds this value with a cosmetic item you will not be able to complete your purchase. To avoid disappointment please place separate orders.

ROW Orders

Orders destined for countries outside of the UK and EU are shipped on a DDU (delivery duty unpaid) basis with the exception of Australia, New Zealand, Switzerland and Norway. For Australia & New Zealand - Victoria Health will charge GST at checkout which will be paid to the respective Governments on behalf of the customer by Victoria Health.  Duties and taxes are non-refundable.

DDU means you may be liable to pay local sales taxes and customs duties on arrival of your order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you, should you not have paid at the point of sale, which is an option on the site. 

Please note that Victoria Health is unable to advise on the amount that this may be and cannot accept responsibility for these costs.

Should you wish to change your shipping destination and/or currency, please select the small flag in the top right-hand corner of the Victoria Health homepage.

Victoria Health work with Global-E as their international fulfilment partner. Global-E are the merchant of record for all international orders.  As a result, “Global-E” will appear on your statement and not Victoria Health.  For full terms, please see here:https://victoriahealth.com/content/Global-e_Terms_of_Sales_UK.pdf

Where is my order?

You will have tracking information on your dispatch notification.   If you have selected a delivery method that does not require a delivery to be signed for and nobody is available to receive your order, the delivery company reserve the right to leave them at the doorstep, hall or reception as available.  Victoria Health cannot be held responsible for delays that happen to your order in transit by our third party couriers/local customs clearance offices.  This applies to Express and Standard delivery orders.  Delivery times are estimates and start from the date of dispatch.  We will of however support in every way that we can. If you have any questions or need further support, please email customercare@victoriahealth.com

Payment for All International Orders 

You may pay with the payment methods specified at Checkout. The availability of such payment methods is dependent on your geographical location. When being charged, the descriptor you will see on your invoice shall include Global-e identified as ‘Global-e’ and will substantially look like this: **Global-e//merchant** or **Global-e//Merchant**.   You will be charged by Global-e or one of its third party payment processors through the payment method you have selected at Checkout.  For full terms, please see here: https://victoriahealth.com/content/Global-e_Terms_of_Sales_UK.pdf

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