You note Free UK Delivery Over £25 on the webite, are there any restrictions?
- We offer Free UK Delivery to all UK addresses (except Jersey) for orders placed over £25.
- Free UK Delivery is available for orders with a total order value of £25 or more (excluding any taxes or additional fees and excluding digital products e.g. gift cards or VH Addict membership).
- Orders will be delivered using Amazon Shipping, fulfilled by Victoria Health.
- For UK orders under £25, delivery is charged at a flat rate of £2.95.
- Free UK delivery is not applicable to orders being shipped to Jersey. Separate shipping charges will apply for orders delivered to Jersey.
- This section supports the * and hyperlink on the front of the homepage and over various touchpoints.
You note you offer Next-Day UK Delivery, are there any restrictions?
- Next-Day UK Delivery is applicable for orders placed before 1:00 PM (GMT) on Tuesday through Friday. Orders placed after this time will be processed on the next eligible business day and will be subject to the terms and conditions applicable to that day.
- Orders placed Saturday through Monday are NOT eligible for next day and will be subject to delivery times of 48 – 72 hours if all items are in stock.
- Next-Day UK Delivery does not apply to orders where 1 or more item is on pre-order. Where an item is on pre-order, it will not be available to be sent until the stock has arrived. We reserve the right to hold your complete order where lead times are short.
- Next-Day UK Delivery is not available on public holidays. Orders placed on these days will be processed on the next eligible business day and will be subject to the terms and conditions applicable to that day.
- Next-Day UK Delivery does not apply to remote areas including but not limited to, Channel Isles, Highlands, Scilly Isles, Isle of Wight, Isle of Man, Alderney, Sark, Herm, Lewis, Colonsay, Mull, Coll, Shetlands and Northern Island.
- Please ensure that the delivery address provided is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.
- We strive to provide next day delivery in the specified timeframe. During busy periods (including sale), deliveries may take a little longer. Occasionally, tech updates to our systems or force majeure events, such as extreme weather conditions, may affect these delivery services for a limited time, resulting in changes to our cut-off times and/or delivery times. We will make every effort to inform you of any such delays and provide alternative solutions. Victoria Health cannot be held liable for any parcels that are lost, stolen, or delayed outside of our control.
- All deliveries can be fully tracked, and details can be found in your dispatch notification email. Should you have an issue with any of your deliveries please contact customercare@victoriahealth.com
- Orders will be delivered using Amazon Shipping, fulfilled by Victoria Health.
- This section supports the * and hyperlink on the front of the homepage and over various touchpoints.
What is the Special Delivery service?
- Customers can opt for a paid for Royal Mail Special Delivery service which is displayed on the site at the checkout.
- This service guarantees delivery by 1pm to more than 98% of all UK addresses.
- By 1pm delivery is subject to the addressee being in to receive the letter or parcel.
- Special Delivery orders can only be placed on Monday - Friday in order for them to be guarenteed next day, before 1pm. Orders placed after this time will be dispatched the next working day.
- Special Delivery is not available on public holidays. Orders placed on these days will be processed on the next eligible business day and will be subject to the terms and conditions applicable to that day.
- Special Delivery does not apply to remote areas including but not limited to, Channel Isles, Highlands, Scilly Isles, Isle of Wight, Isle of Man, Alderney, Sark, Herm, Lewis, Colonsay, Mull, Coll, Shetlands and Northern Island.
- Please ensure that the delivery address provided is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.
- We strive to provide next day delivery in the specified timeframe. During busy periods (including sale), deliveries may take a little longer. Occasionally, tech updates to our systems or force majeure events, such as extreme weather conditions, may affect these delivery services for a limited time, resulting in changes to our cut-off times and/or delivery times. We will make every effort to inform you of any such delays and provide alternative solutions. Victoria Health cannot be held liable for any parcels that are lost, stolen, or delayed outside of our control.
- All deliveries can be fully tracked, and details can be found in your dispatch notification email. Should you have an issue with any of your deliveries please contact customercare@victoriahealth.com
- This service is different to our regular shipping service which is Amazon Shipping.
Which countries do you deliver to?
We ship to 192 countries. Please refer to the country switcher to review the list of countries we ship to. These can be found by selecting the country flag in the top right-hand corner of the Victoria Health homepage.
Why can’t I order a specific product?
It may be that an item has limitations imposed based on the country destination. You will therefore be unable to purchase. This will be made clear to you on the site at time of purchase.
What payment methods do you offer?
This will be shown to you at the checkout and varies from country to country.
I need to change something on my order, what do I do?
Please email customercare@victoriahealth.com and they will advise and support you based on your situation and request.
What does Pre-Order mean?
That means that the items is currently out of stock and will be shipped once in stock. You are agreeing to purchase the item at this point and accept that the delivery will be at a later date. The delivery may exceed 30 days and you can and have the right to cancel this order at any point by emailing customercare@victoriahealth.com. We aim to give regular updates with realistic delivery dates for our pre-order items. By placing a pre-order you are agreeing to these Pre-order Terms and Conditions. Our usual terms and conditions apply.
What are the delivery Cost for International Orders?
You will be shown the delivery options available for your order at the checkout page depending on the items being shipped and the delivery location.
Can you explain how delivery works for EU Orders?
All orders are inclusive of local tax and duty. There will be no additional charges on arrival to the European Union (EU). Duties and taxes included in your order are non-refundable.
Should you wish to change your shipping destination and/or currency, please select the small flag in the top right-hand corner of the Victoria Health homepage.
Victoria Health work with Global-E as their international fulfilment partner. Global-E are the merchant of record for all international orders. As a result, “Global-E” will appear on your statement and not Victoria Health. For full terms, please see here: https://victoriahealth.com/content/Global-e_Terms_of_Sales_UK.pdf
Product Restrictions
Local shipping restrictions apply in ITALY and GREECE. These countries do not allow more than 3 cosmetic items to be shipped (supplements not included) . If your order includes more than three cosmetic products there is a risk your package will not clear customs. To avoid disappointment please place separate orders.
Basket Value Restrictions
Local shipping restrictions apply in ITALY, and SPAIN. These countries do not allow you to ship goods exceeding a combined value of 150 euros, if they contain a cosmetic item. If your order exceeds this value with a cosmetic item you will not be able to complete your purchase. To avoid disappointment please place separate orders. GERMANY and AUSTRIA do not allow you to ship goods if your combined basket value exceeds 150 Euros. This is not specific to cosmetic or health goods and is on the overall value of goods.
ROW Orders
Orders destined for countries outside of the UK and EU are shipped on a DDU (delivery duty unpaid) basis with the exception of Australia, New Zealand, Switzerland and Norway. For Australia & New Zealand - Victoria Health will charge GST at checkout which will be paid to the respective Governments on behalf of the customer by Victoria Health. Duties and taxes are non-refundable.
DDU means you may be liable to pay local sales taxes and customs duties on arrival of your order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you, should you not have paid at the point of sale, which is an option on the site.
Please note that Victoria Health is unable to advise on the amount that this may be and cannot accept responsibility for these costs.
Should you wish to change your shipping destination and/or currency, please select the small flag in the top right-hand corner of the Victoria Health homepage.
Victoria Health work with Global-E as their international fulfilment partner. Global-E are the merchant of record for all international orders. As a result, “Global-E” will appear on your statement and not Victoria Health. For full terms, please see here:https://victoriahealth.com/content/Global-e_Terms_of_Sales_UK.pdf
Where is my order?
You will have tracking information on your dispatch notification. If you have selected a delivery method that does not require a delivery to be signed for and nobody is available to receive your order, the delivery company reserve the right to leave them at the doorstep, hall or reception as available. Victoria Health cannot be held responsible for delays that happen to your order in transit by our third party couriers/local customs clearance offices. This applies to Express and Standard delivery orders. Delivery times are estimates and start from the date of dispatch. We will of however support in every way that we can. If you have any questions or need further support, please email customercare@victoriahealth.com
Payment for All International Orders
You may pay with the payment methods specified at Checkout. The availability of such payment methods is dependent on your geographical location. When being charged, the descriptor you will see on your invoice shall include Global-e identified as ‘Global-e’ and will substantially look like this: **Global-e//merchant** or **Global-e//Merchant**. You will be charged by Global-e or one of its third party payment processors through the payment method you have selected at Checkout. For full terms, please see here: https://victoriahealth.com/content/Global-e_Terms_of_Sales_UK.pdf
