Delivery Information

Shipping services available 

You will be shown the delivery options available for your order at the checkout page depending on the items being shipped and the delivery location. 

For UK Orders

We offer free delivery for orders placed online over £25. Wherever possible, all UK orders will be processed and sent within 24 hours of receipt.

Please note that we will need to wait 21 days from the date of dispatch before we can investigate the non-arrival of an item. 

Tax and Customs for orders outside the UK Tax and customs for orders outside the UK post-BREXIT

Prices on the website are shown inclusive of UK VAT at 20%. All orders are fulfilled and dispatched from the UK. If you enter a delivery address that is outside the UK at the point of checkout UK VAT will automatically be removed.

If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your order reaches your destination country. These and any additional charges for customs clearance are your responsibility.  You may be asked to pay local import duties, customs and local sales tax by the shipping provider when your delivery arrives at your destination.

For orders shipped to countries in the EU, the value of imported goods in consignments are broken down in the following way for tax and duty:

Orders below EUR 10/22*

    • Exempt from VAT
    • Exempt from customs duty

Orders from EUR 10/22* to EUR 150

    • VAT due in EU
    • Exempt from customs duty

Orders above EUR 150

    • VAT due in EU
    • Customs duty due in EU 

*The threshold is generally 22 Euro but some states apply lower limits.

Which countries do you deliver to? 

Antigua / Barbuda

Greece

Oman

Argentina

Holy See

Poland

Australia

Hong Kong SAR

Portugal

Austria

Hungary

Qatar

Bahrain

Iceland

Romania

Barbados

India

Saudi Arabia

Belgium

Ireland 

Singapore

British Virgin Isles

Italy

Slovakia

Brunei

Israel

Slovenia

Bulgaria

Jamaica

South Africa

Canada

Japan

Spain

Cayman

Latvia

Sweden

Croatia

Lithuania

Switzerland

Cyprus

Luxembourg

Taiwan

Czech Republic

Malaysia

Thailand

Denmark

Malta

Turkey

Estonia

Mexico

UAE

Falkland Islands

Monaco

UK

Finland

Morocco

USA

France

Netherlands

 

Germany

New Zealand

 

Gibraltar

Norway

 

 

Why can’t I order a specific product?

Please be aware that there are a few products that cannot be delivered internationally due to shipping restrictions out of our control. This is flagged up on the individual product pages. 

Tracking your order

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. If you have chosen a service that allows tracking you will receive a tracking link in your shipping email and you can also find the tracking number in the Order section in your account settings. 

Refund policy

We operate a “no quibble” returns policy, but we do request that wherever possible all orders are returned to us within 30 days of receipt if deemed unsuitable. It is your responsibility to return items to us; we recommend recorded delivery or Royal Mail Guaranteed. We cannot be held responsible for loss or damage to goods whilst they are being returned.

Refunds will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid. In the case of cheque payment a cheque will be issued payable to the original customer. You must follow our instructions for returning goods (see below).

If you are not satisfied with your purchase for any reason, you may return the item to us in its original packaging with your invoice within 30 days of receipt. We recommend using a trackable delivery service such as Royal Mail Recorded Delivery. We cannot be held responsible for loss or damage to goods whilst they are being returned.

If the product returned is not in fully resaleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

If you are returning items that are damaged, mis-shipped or the result of an error on our part, you will be refunded the total amount of the order and we’ll pay the return shipping costs. Items should be returned in their original product packaging.

Refunds will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid. In the case of cheque payment a cheque will be issued payable to the original customer. You must follow our instructions for returning goods (see below).

If a package is returned to us due to an incorrect/incomplete address or refused at delivery, you will be refunded for the total amount of the order, less shipping.

Items that are not Returnable or Exchangeable

  • Any item that is not returned within 30 days of shipment.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Cosmetics products and items of clothing (including shapewear and socks)

Instructions for Returning Goods

Include the delivery note or a copy of your email invoice with the goods. Please send the goods in appropriate packaging.

  1. Make sure the items are properly packed to prevent damage in transit. (We cannot be held responsible for loss or damage to goods whilst they are being returned.)
  2. A cover note clearly stating a brief description of the problem and your original order number. 
  3. Return the package to
    Victoria Health Returns Department
    Unit 5
    Atlantic Business Centre
    Stirling Way
    Borehamwood
    WD6 2FQ
    UK
  4. Once we receive the goods back and have inspected them, we will either refund your payment (using the same payment type you used to pay for your order) or replace the goods depending up on your request.

 

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