Free UK Delivery
- Free delivery is available on all UK orders over £25 (excluding Jersey).
- This offer applies to the order total before taxes, fees, or digital products (such as gift cards or VH Addict membership).
- Free UK Delivery orders are sent via Royal Mail Shipping, fulfilled by Victoria Health.
- For orders under £25, delivery is charged at a flat rate of £3.75.
- This information supports the asterisk and links displayed on our homepage and other promotional touchpoints.
Next Day Delivery Options
We offer two chargeable next-day delivery services for UK customers:
Royal Mail Special Delivery
- Guaranteed delivery by 1pm the next working day (Monday–Friday).
- Orders must be placed before 3pm to qualify.
- Fully tracked service.
- Prices start from £10.25, calculated live at checkout based on order weight.
DPD Next Day Delivery
- Guaranteed next working day delivery (Monday–Friday) with a 1-hour delivery window.
- Orders must be placed before 3pm.
- Fully tracked service.
- Flat rate: £7.25.
Next Day Delivery Restrictions
- Applies to orders placed before 3pm (GMT), Monday–Friday.
- Orders placed after 3pm, or on Saturday or Sunday, will be processed on the next working day.
- Orders containing pre-order items may be held until stock arrives. If lead times are long, your order may be split, with the first part sent via your selected method and the remainder via standard delivery.
- Not available on public holidays.
- These services are not available to remote areas, including (but not limited to):
Channel Isles, Highlands, Scilly Isles, Isle of Wight, Isle of Man, Alderney, Sark, Herm, Lewis, Colonsay, Mull, Coll, Shetlands, and Northern Ireland. - Please ensure your delivery address is accurate and complete to avoid delays.
- Delivery times may be extended during busy periods or adverse weather conditions.
- Victoria Health cannot be held liable for parcels that are lost, delayed, or stolen outside our control.
Free Next-Day DPD Shipping for Orders Over £350
- We offer free next-day DPD shipping for customers spending over £350.
- This is only available in areas that DPD can deliver to and excludes areas include Guernsey (GY), Isle of Man (IM), Northern Ireland (BT), Isle of Wight & Scilly, the Scottish Highlands & Islands, and some remote mainland locations. For exact locations please email customercare@victoriahealth.com
What is the Ship to Shop Service?
- Instead of delivering to your home, we send your parcel to a nearby, secure location you choose during checkout. You can then collect it from this location at a time that suits you.
- Your order is still fulfilled by us but we partner with DPD/Hubbox offering thousands of local collection points nationwide, often in supermarkets, convenience stores, lockers, or Post Offices.
- Your order is held securely for seven days at your chosen location, until you are ready to collect.
- This service is free for orders of £25 or over and chargeable at £3.75 for orders under £25.
- Choosing pickup often helps reduce carbon emissions compared to home delivery, making it a more sustainable option.
How does Pickup Point Delivery work?
- Select at Checkout: Simply choose the Pickup option during checkout.
- Choose Location: You'll see a map and list to select your most convenient pickup location from the available options. The location's opening hours will be displayed.
- Confirmation: Once you've selected your location, complete checkout as normal You'll receive your usual order confirmation from us.
- Ready for Collection Notification: Crucially, wait for a separate notification (usually via email and/or SMS) confirming your parcel is ready for collection at your chosen point. This notification will come from DPD and will include the pickup point address, opening hours, and what you need to bring to collect.
- Pickup Your Order: Visit the pickup point within the collection window seven days, making sure you have the required items (see below).
How do I know when my order is ready to pick up?
- You will receive a specific "Ready for Collection" notification via email and/or SMS once your parcel has arrived and been processed at the pickup point. This notification will be sent by DPD. Please do not go to the pickup point before receiving this notification.
How long do I have to pick up my order?
- You typically have seven days to collect your order once it's ready. The exact collection window will be stated in your "Ready for Collection" notification. Please check this carefully.
What happens if the order is not picked up in time?
- If the order is not collected within the specified timeframe seven days, it will be returned to us by the carrier. Once we receive it back, we will process it as a return and issue a refund according to our standard returns policy.
What do I need to bring to collect my order?
- Pickup: You will need the DPD Pickup Pass or collection code sent to you by DPD via email/SMS. Sometimes photo ID may also be requested.
- Please always check your 'Ready for Collection' notification carefully, as it will state exactly what you need to bring.
Why is pickup more sustainable than home delivery?
- Choosing a pickup location helps reduce the environmental impact of your delivery.
- Carriers can deliver multiple parcels to one location instead of driving to many individual homes.
- This consolidation significantly reduces the number of delivery routes, miles driven, and consequently, traffic congestion and carbon emissions - sometimes by over 80% for the final delivery leg.
- By choosing pickup, you're helping us work towards more sustainable logistics.
Deliveries to Jersey
- As of 1 July 2023, all shipments to Jersey are subject to 5% GST (Goods and Services Tax).
- Global-e UK is the Merchant of Record and manages GST registration and collection.
- GST is included in the product price, and invoices may display “VAT” as a generic term.
- Free shipping applies to orders over £25 and under 2kg.
- Orders over 2kg will still ship but will not qualify for free shipping; charges will appear at checkout.
- Shipments to Jersey remain duty-free and not subject to Customs Clearance Fees.
International Delivery
Countries We Deliver To
You can view all available shipping destinations using the country flag selector in the top-right corner of the Victoria Health homepage.
Free International Shipping Thresholds
We offer free standard postal shipping for the following destinations when the conditions below are met:
|
Country |
Free Shipping Threshold |
Weight Limit |
|
Germany |
Over €90 |
Standard postal shipping |
|
Ireland |
Over €90 |
Standard postal shipping |
|
United States |
Over $100 USD |
Up to 1.5kg |
|
Australia |
Over AU $100 |
Up to 1.5kg |
Orders exceeding the weight limit will still ship but may incur additional charges for express or tracked services, shown at checkout.
EU Orders
- Prices shown include all local taxes and duties — there are no additional charges on arrival.
- Duties and taxes included at checkout are non-refundable.
- Victoria Health partners with Global-E as our international fulfilment partner, who acts as the Merchant of Record for all international orders.
- “Global-E” will appear on your bank statement instead of Victoria Health.
- To view full terms, please see: Global-E Terms of Sale.
Product Restrictions
Certain countries have import restrictions.
Italy and Greece
- Maximum of 3 cosmetic items per order (excluding supplements).
- Orders exceeding this limit may not clear customs.
- Solution: Place separate orders to avoid delays.
Spain
- Many supplements and herbal products cannot be shipped due to local regulations.
- Restricted products will be identified at checkout.
Basket Value Restrictions
- Italy and Spain: Orders containing cosmetic items cannot exceed €150 total value.
- Germany and Austria:
- Orders containing supplements (or a mix of supplements and beauty) cannot exceed €150.
- Beauty-only orders may exceed €150.
- Free postal shipping applies on German orders over €90.
Australia, New Zealand, Switzerland & Norway
- GST will be charged at checkout by Victoria Health and paid to local authorities.
- Duties and taxes are non-refundable.
- Australian orders cannot exceed AU $1,000 in total basket value.
ROW (Rest of World) Orders
- Orders shipped outside the UK and EU are typically sent on a DDU (Delivery Duty Unpaid) basis, except for Australia, New Zealand, Switzerland, and Norway.
- Under DDU, local sales taxes and customs duties may be payable upon arrival.
- You may be able to prepay duties and taxes at checkout if available.
- Victoria Health cannot advise on or reimburse any import fees.
Changing Shipping Destination or Currency
You can change your country and currency anytime by selecting the flag icon in the top-right corner of the homepage.
All international orders are handled by Global-E as the Merchant of Record.
Payment Methods
Payment options vary by country and are displayed at checkout.
Charges will appear on your statement as Global-E // Merchant.
Full terms: Global-E Terms of Sale.
Order Information
Pre-Orders
- A pre-order secures your purchase of an item not yet in stock.
- Full payment is taken at the time of ordering.
- Estimated delivery dates are subject to change, but updates will be provided.
- You can cancel your pre-order at any time before dispatch for a full refund.
- Refunds are processed within 1–3 business days via your original payment method.
Order Tracking
- You’ll receive a dispatch notification with tracking details once your order ships.
- If your order does not require a signature, couriers may leave it in a safe place (e.g., doorstep, hall, or reception).
- Delivery times are estimates and start from the date of dispatch.
- Victoria Health cannot be held responsible for delays caused by couriers or customs clearance but will always do our best to assist.
- For any queries, contact customercare@victoriahealth.com.