Free UK Delivery
- Free delivery is available on all UK orders over £25 (excluding Jersey).
- This offer applies to the order total before taxes, fees, or digital products (such as gift cards or VH Addict membership).
- Free UK Delivery orders are sent via Royal Mail Shipping, fulfilled by Victoria Health.
- For orders under £25, delivery is charged at a flat rate of £3.75.
- This information supports the asterisk and links displayed on our homepage and other promotional touchpoints.
Next Day Delivery Options
We offer two chargeable next-day delivery services for UK customers:
Royal Mail Special Delivery
- Guaranteed delivery by 1pm the next working day (Monday–Friday).
- Orders must be placed before 3pm to qualify.
- Fully tracked service.
- Prices start from £10.25, calculated live at checkout based on order weight.
DPD Next Day Delivery
- Guaranteed next working day delivery (Monday–Friday) with a 1-hour delivery window.
- Orders must be placed before 3pm.
- Fully tracked service.
- Flat rate: £7.25.
Next Day Delivery Restrictions
- Applies to orders placed before 3pm (GMT), Monday–Friday.
- Orders placed after 3pm, or on Saturday or Sunday, will be processed on the next working day.
- Orders containing pre-order items may be held until stock arrives. If lead times are long, your order may be split, with the first part sent via your selected method and the remainder via standard delivery.
- Not available on public holidays.
- These services are not available to remote areas, including (but not limited to):
Channel Isles, Highlands, Scilly Isles, Isle of Wight, Isle of Man, Alderney, Sark, Herm, Lewis, Colonsay, Mull, Coll, Shetlands, and Northern Ireland. - Please ensure your delivery address is accurate and complete to avoid delays.
- Delivery times may be extended during busy periods or adverse weather conditions.
- Victoria Health cannot be held liable for parcels that are lost, delayed, or stolen outside our control.
Deliveries to Jersey
- As of 1 July 2023, all shipments to Jersey are subject to 5% GST (Goods and Services Tax).
- Global-e UK is the Merchant of Record and manages GST registration and collection.
- GST is included in the product price, and invoices may display “VAT” as a generic term.
- Free shipping applies to orders over £25 and under 2kg.
- Orders over 2kg will still ship but will not qualify for free shipping; charges will appear at checkout.
- Shipments to Jersey remain duty-free and not subject to Customs Clearance Fees.
International Delivery
Countries We Deliver To
You can view all available shipping destinations using the country flag selector in the top-right corner of the Victoria Health homepage.
Free International Shipping Thresholds
We offer free standard postal shipping for the following destinations when the conditions below are met:
|
Country |
Free Shipping Threshold |
Weight Limit |
|
Germany |
Over €90 |
Standard postal shipping |
|
Ireland |
Over €90 |
Standard postal shipping |
|
United States |
Over $100 USD |
Up to 1.5kg |
|
Australia |
Over AU $100 |
Up to 1.5kg |
Orders exceeding the weight limit will still ship but may incur additional charges for express or tracked services, shown at checkout.
EU Orders
- Prices shown include all local taxes and duties — there are no additional charges on arrival.
- Duties and taxes included at checkout are non-refundable.
- Victoria Health partners with Global-E as our international fulfilment partner, who acts as the Merchant of Record for all international orders.
- “Global-E” will appear on your bank statement instead of Victoria Health.
- To view full terms, please see: Global-E Terms of Sale.
Product Restrictions
Certain countries have import restrictions.
Italy and Greece
- Maximum of 3 cosmetic items per order (excluding supplements).
- Orders exceeding this limit may not clear customs.
- Solution: Place separate orders to avoid delays.
Spain
- Many supplements and herbal products cannot be shipped due to local regulations.
- Restricted products will be identified at checkout.
Basket Value Restrictions
- Italy and Spain: Orders containing cosmetic items cannot exceed €150 total value.
- Germany and Austria:
- Orders containing supplements (or a mix of supplements and beauty) cannot exceed €150.
- Beauty-only orders may exceed €150.
- Free postal shipping applies on German orders over €90.
Australia, New Zealand, Switzerland & Norway
- GST will be charged at checkout by Victoria Health and paid to local authorities.
- Duties and taxes are non-refundable.
- Australian orders cannot exceed AU $1,000 in total basket value.
ROW (Rest of World) Orders
- Orders shipped outside the UK and EU are typically sent on a DDU (Delivery Duty Unpaid) basis, except for Australia, New Zealand, Switzerland, and Norway.
- Under DDU, local sales taxes and customs duties may be payable upon arrival.
- You may be able to prepay duties and taxes at checkout if available.
- Victoria Health cannot advise on or reimburse any import fees.
Changing Shipping Destination or Currency
You can change your country and currency anytime by selecting the flag icon in the top-right corner of the homepage.
All international orders are handled by Global-E as the Merchant of Record.
Payment Methods
Payment options vary by country and are displayed at checkout.
Charges will appear on your statement as Global-E // Merchant.
Full terms: Global-E Terms of Sale.
Order Information
Pre-Orders
- A pre-order secures your purchase of an item not yet in stock.
- Full payment is taken at the time of ordering.
- Estimated delivery dates are subject to change, but updates will be provided.
- You can cancel your pre-order at any time before dispatch for a full refund.
- Refunds are processed within 1–3 business days via your original payment method.
Order Tracking
- You’ll receive a dispatch notification with tracking details once your order ships.
- If your order does not require a signature, couriers may leave it in a safe place (e.g., doorstep, hall, or reception).
- Delivery times are estimates and start from the date of dispatch.
- Victoria Health cannot be held responsible for delays caused by couriers or customs clearance but will always do our best to assist.
- For any queries, contact customercare@victoriahealth.com.